Shipping Policy

1. Processing Time

All ready-to-ship items are processed and dispatched within 3–5 business days.
Made-to-order pieces may take 5–6 weeks to create and ship, depending on production time.
You’ll receive a confirmation email with tracking details once your order is on its way.

2. Shipping Rates and Delivery

We offer shipping to Europe from Barcelona, Spain.
Shipping costs are calculated at checkout based on your location and package weight.
Estimated delivery times:
- Spain & EU: 3–7 business days
- (These are estimates; actual delivery times may vary depending on customs and postal services.)

3. Local Pickup

If you’re located in Barcelona, you can select local pickup at checkout. We’ll contact you by email to arrange a convenient time.

4. Packaging

All pieces are carefully packaged using eco-friendly and recyclable materials to ensure safe delivery.

5. Customs, Duties & Taxes

International orders may be subject to customs fees or import taxes, which are the buyer’s responsibility. Please check your country’s regulations before placing an order.

6. Lost or Damaged Packages

If your order arrives damaged or doesn’t arrive within a reasonable timeframe, please contact us at [nedaeis25@gmail.com].
We’ll work with you to resolve the issue — including replacement or refund when applicable.

7. Contact

For any shipping-related questions, please reach out to:
📧 nedaeis25@gmail.com
🌍 https://www.agropottery.com